ESS Utumishi - Tanzanian Employee Self Service Portal

ESS Utumishi is an Employee Self-Service (ESS) platform made for easy management of human resources and payroll for government employees in Tanzania. This system that covers the basic needs of employees is maintained by the Department of Public Service Management and Good Governance (PO-PSMGG). It enables employees to check their salaries, manage leave requests, and update personal information.

Sometimes, users face difficulty logging into the ESS Utumishi portal which can slow down progress on tasks such as salary payments, personal updates or leave applications. This includes problems, such as logging in or errors within the system.

Here, users can resolve them by resetting their passwords, ensuring their internet connections are working, or by directly getting in touch with support.

For a step-by-step guide on resolving common issues with ESS Utumishi and the complete process for registering or logging in the portal, continue reading below:

What is ESS Utumishi or Watumishi Portal?

ESS Utumishi, which means Employee Self Service Utumishi, is also referred to as the Watumishi Portal. This platform is a comprehensive software system that connects easily with government databases and human resource (HR) management tools. It is specifically designed to serve the needs of public servants in Tanzania.

Through the ESS Utumishi platform, employees can conveniently access a wide range of employment-related information, including:

Viewing payroll and salary details
Submitting leave requests
Updating personal information

The Tanzanian government introduced this platform as part of a broader effort to update the public sector, enhance efficiency, and promote transparency within the public service.

ESS Utumishi provides a range of features to make the lives of Tanzanian public sector employees more convenient:

Key Features of ESS Utumishi

Trouble Accessing Your Account: This could be due to incorrect login credentials or system errors. Ensure your login details are correct, and try resetting your password if needed. If the issue persists, contact the support team.
Issues with Salary Information: Sometimes, salary problems may occur. If you notice an error with your payslip, contact your HR department through the platform or by using the provided contact details for assistance.
Assistance from ESS Utumishi Support Team: If you face any technical issues or have inquiries, you can contact the ESS Utumishi support team via email or phone. The platform provides troubleshooting guides and customer service options for all users.
Employee Self-Service Dashboard: The dashboard is the central hub for all services. It displays personal details, salary information, and notifications related to leave, attendance, and updates.
Viewing Payslips and Salary Information: Employees can easily view and download their monthly payslips, track salary deductions, and ensure transparency in their earnings.
Leave and Attendance Management: Employees can apply for leave (sick leave, annual leave, etc.), track their leave balance, and monitor attendance.
Updating Personal Information: Employees can update their contact details, relative information, and other personal data directly on the platform, which automatically shows in government records.

Requirements for Registering on the ESS Utumishi Portal

To register on the ESS Utumishi portal, you will need the following:

National ID
Check Number
Valid Email Address

Make sure all information matches your records in the government HR system to avoid registration issues.

How to Register for the Watumishi Portal?

To access the ESS Utumishi (Watumishi) platform, you must first register. Here’s a step-by-step guide to complete ESS registration form online:

Visit Watumishi Portal

Open your web browser and go to the ESS Utumishi portal by clicking the link below:

Watumishi Portal Link

Go to the Registration Page

On the homepage, you’ll see the “Click here to register” button at the bottom of the form. Click on it to start the registration process. After clicking, you’ll be directed to the ESS registration form.

Provide Your Personal Details

Fill the required personal information in the form. It includes:

Check Number: This unique number is provided by your employer and helps identify you within the portal.
National ID: Enter your National Identification Number for verification.
Email Address: Provide a valid email address to receive notifications and to help in password recovery.
Email Confirmation: Re-enter your email address to ensure it’s correct.

Submit Your Registration

After filling out the form, double-check the details for accuracy. Then, click the “Sign Up” button to complete the registration.

Activate Your Account

After signing up, you’ll receive a confirmation email with further instructions and your login credentials (password). Click the link in the email to activate your account.

How to Log In to ESS Utumishi? – Step-By-Step Guide

Once registered, you can log in to your ESS Utumishi account by following these steps:

Visit the Official Website

To begin, click on the https://ess.utumishi.go.tz to access the official ESS Utumishi login page. This will take you to the portal’s login screen.

Enter Your Credentials

On the login page, you will be asked to enter your:

Username: This is your unique Check Number, which was provided to you during registration. Enter it in the upper section.
Password: Enter the password (in the lower section) you received via email after completing the registration.

Log In to Your Account

Once you’ve entered your username and password, click on the “Login” button to access your account.

How Can You Change Your Password for an ESS Portal?

After login to your ESS Utumishi account, you can easily change your employee self-service portal password by follow these steps:

Log in to the Portal

Visit the official ESS portal website.
Enter your Username and Current Password to log in. Once you enter your details, click on the “login” button to proceed.

Go to Your Profile Settings

After login you’ll be directed to your dashboard. On the top right corner of the screen you’ll see a “Profile Icon”, click on it.

From the drop-down menu, click on the “Change Password”.

Enter Your Current and New Password

In the form, that appears on your screen;

First, enter your current password in the “Old Password” box.
Then, enter your “New Password” in the second box.

Note:

Your new password contain at least capital letter, small letter, special character ($, @, # etc), or numerical digits.
Your password must contain at least 8 characters.

In the “Confirm Password” box, re-enter your new password for verification.

Save and Confirm Changes

Click on the “Save” or “Change Password” button to update your password.

You can receive a Confirmation Message that your password has successfully changed.

Log in With the New Password

Sign out and log in again using your new password to ensure the change was successful.

What You Can Do If You Forget Your Password?

If you forget your ESS Utumishi password, don’t worry! The platform provides a simple way to recover or reset your password. Here’s what you need to do:

Step 1: Visit the ESS Portal

Begin by going to the ESS Utumishi portal through this link: https://ess.utumishi.go.tz/sessions/signin. You will be directed to the login page where you can start the recovery process.

Step 2: Click on “Reset Password”

On the login page, look for the “Reset Password” option located at the bottom of the page. Click this link to proceed to the password recovery section.

Step 3: Enter Your Check Number and Email Address

In the password recovery page, you will be asked to enter your Check Number in the first box. In the second box, enter the email address you used during registration.

Note: It’s important to provide the same email you used during registration to receive the reset link.

Step 4: Submit Your Request

Once you’ve entered the required information, click the “Reset Password” button. A password reset link will be sent to the email address you provided.

Step 5: Create a New Password

Check your email inbox for the password reset link. Once received, click the link, which will take you to a page where you can create a new password. Choose a strong, unique password to ensure your account remains secure.

Step 6: Log In with Your New Password

After setting your new password, return to the login page and log in with your updated credentials.

How to Use Transfer Option in ESS Utumishi Portal?

Follow these steps to use the transfer option in Utumishi portal:

After log in, click on the “Transfer” section from the main dashboard.

Four option will appear on your screen:

Transfer Request
Incomplete Transfer Request
Incoming Exchange Request
Own Exchange Request

From the left side, click on the first option “ Transfer Request”. A menu will appear with these options:

Transfer Request: Choose this if you want to move to a new location without swapping with another employee.
Exchange Request: Select this if you want to switch workstations with another employee.
Vacancy Request: Use this option if you are looking for a transfer based on available job openings in other regions or institutions.
My CV: This section shows your profile, where you can update your personal details and career information.

Note: At a time, you’ll not register more than one request. After completing one request you can submit a new one.

What is PEPMIS (Performance Management Information System)?

PEPMIS (Public Employees Performance Management Information System) is a performance evaluation tool connected to Tanzania’s Employee Self-Service (ESS) platform. It allows employees and employers to work together to set tasks, track progress, and evaluate performance.

The system also manages and updates employee data, enhancing transparency and accountability in public service. Features like the “Set Supervisor” button make it easy for employees to assign or update their supervisors within the platform.

In PEPMIS, the alert system is likely used to represent the status of tasks, performance, or deadlines. Here’s a general interpretation of these colors:

Green Alert

Indicates that tasks or objectives are on track.
Everything is progressing as planned, with no issues or delays.

Yellow Alert

Signals a warning or potential delay.
Tasks may require attention or action to avoid falling behind.

Red Alert

Represents critical issues or overdue tasks.
Immediate action is required to solve significant delays or problems.

This color-coded system helps users quickly assess the status of their assigned tasks or goals within PEPMIS.

Benefits of ESS Utumishi Go TZ

The ESS Utumishi platform provides a modern, digital solution for public servants in Tanzania, replacing traditional paperwork with a more efficient and secure system. Here are the key benefits it offers for both public service employee and the government of tanzania:

For Employees

Update Personal Information

With ESS Utumishi, you can easily view and update your employment details online. Whether it’s correcting personal data or adding new information, everything can be done from the comfort of your home, without the need to visit administrative or HR offices.

Simplified Leave Requests

Through your ESS account, you can request leave online, and the system notifies your supervisor or employer for approval or rejection. This reduces delays and ensures a seamless process.

Enhanced Accessibility

One of the most significant advantages of the Watumishi Portal is the ability to download your monthly payslips anytime. Additionally, you can review your payment history to keep track of your earnings and deductions without needing to contact HR.

Convenience and Security

ESS Utumishi allows you to access important employment services anytime and anywhere using your phone or laptop. The platform is designed to protect your data from unauthorized access, ensuring your personal information remains secure.

Update Access to Payslips and Payment History Information

ESS Utumishi eliminates the need of standing in long queues or going through multiple administrative procedures. It enables public workers to perform crucial activities like record updating and work schedule verifications from anywhere, thus making the system more efficient and user friendly.

Access to Additional Services

The platform offers more than just basic HR services:

Goal Management: Set and track daily or weekly goals, helping you stay organized and focused on tasks.
Work Schedules: View schedules and assignments provided by your supervisor directly on the portal.

For Government

Improved Efficiency – Automates HR processes, reducing workload and manual paperwork.
Better Payroll Management – Ensures accurate and timely salary payments, minimizing errors.
Enhanced Transparency – Provides clear records of employee data, reducing fraud.

Common Problems and Solutions

Though ESS Utumishi offers many benefits, there are few issues users may face:

Trouble Accessing Your Account: This could be due to incorrect login credentials or system errors. Ensure your login details are correct, and try resetting your password if needed. If the issue persists, contact the support team.
Issues with Salary Information: Sometimes, salary problems may occur. If you notice an error with your payslip, contact your HR department through the platform or by using the provided contact details for assistance.
Assistance from ESS Utumishi Support Team: If you face any technical issues or have inquiries, you can contact the ESS Utumishi support team via email or phone. The platform provides troubleshooting guides and customer service options for all users.

ESS Utumishi Contact Support

If you face any technical issues or need further assistance, reach out to the ESS customer support team at:

Email Address: [email protected]
Phone Number: 026 216 0240

CONCLUSION

The ESS Utumishi has been of great significance to Tanzanian government workers as it provides its users with comfort, transparency and simple self-service management of employment related tasks. From an organizational perspective, it enhances the quality of public service by speeding up the delivery of services to public institutions, ensuring efficiency and effectiveness.
For employees, ESS Utumishi provides an easy, accessible way to manage their employment needs, from viewing payslips to applying for leave. With the government’s ongoing efforts to improve digital services, ESS Utumishi will continue playing a central role in the modernization of Tanzania’s public sector.

FAQS || YOU MAY WANT TO KNOW

ESS Utumishi is intended for all public service employees working under the Tanzanian government. This includes employees in various sectors such as health, education, law enforcement, and more. To use the platform, employees need to be registered with the system by their respective ministries or government agencies.

Yes, ESS Utumishi is mobile-friendly and can be accessed through your smartphone browser.

To log in, visit the official ESS Utumishi website and enter your username and password.

To register, visit the official Utumishi portal, click “Register,” enter your employee details, create a password, and confirm your registration. You’ll receive a confirmation message with further instructions.

To access your salary slip, log in to the Watumishi portal using your credentials. Once logged in, navigate to the “Salary Slip” section, where you can view and download your latest pay slip.

PEPMIS Utumishi login is the process for accessing the Public Service Employment Management Information System (PEPMIS) through the ESS Utumishi portal. To log in, visit the official ESS Utumishi website, enter your username and password, and then navigate to the PEPMIS section to access features like payroll information, and salary slips.